Refund & Cancellation Policy

Effective date: 25 July 2022

Thank you for joining Creative Photo Folk.

If, for any reason, you are not completely satisfied with your purchase we offer a 30 day money back guarantee.

Money Back Guarantee

Our 30 day money back guarantee entitles you to cancel and request a refund if the course(s) you've purchased are not right for you. 

The deadline for requesting a refund is 30 days from the date on which you purchased the course(s).

In order to request a refund you must email [email protected] with a clear statement about wishing to cancel your course(s). If we feel your request is unreasonable it may be denied without reason. Your course access will be revoked upon request.

You will be reimbursed no later than 14 days from the day on which we receive your cancellation request, using the same means of payment as used for the order. 

We thank you in advance for any feedback you wish to provide to help us improve Creative Photo Folk.

If you decide to rejoin in future you will be unable to claim any further refunds.

Instructions for cancelling your membership (not applicable to courses)

1. Log in to your account.
2. Click your avatar on the page header.
3. Select settings from the dropdown.
4. Click billing info at the top right of the page.
5. Select the Cancel button.
6. You will be prompted to confirm your cancellation.

Once confirmed, you will lose access to your subscription at the end of the current billing cycle. You can view your cancelled subscription and access end date under billing information. Please note, we do not reimburse partially unused membership periods.

Discounts

If you purchased with a discounted offer, please note if you decide to cancel and rejoin at a later stage then the discounted rate will no longer apply.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at [email protected].